Privacy Policy

At Tarosa Stairs, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact us, or engage our services.

By using our website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

Your name
Email address
Phone number
Company name (where applicable)
Project address or suburb
Information relating to your staircase project
Any plans, drawings, measurements or images you provide
Any other information you choose to share with us

We may also automatically collect certain technical information, including:

IP address
Browser type and device information
Pages visited on our website
Time spent on our website
Referring websites
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Respond to enquiries and provide quotations
Design, manufacture and supply our products
Communicate throughout your project
Improve our website and customer experience
Send relevant updates or marketing communications (where you have opted in)
Meet our legal and regulatory obligations
Protect our business against fraud or misuse

3. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance your browsing experience.

Cookies help us understand how visitors use our website so we can continue improving it.

You can choose to disable cookies through your browser settings, although doing so may affect certain website features.

4. Marketing Communications

If you subscribe to our newsletter or request information from us, we may occasionally send you updates about new products, completed projects or company news.

You can unsubscribe from these communications at any time using the unsubscribe link included in our emails or by contacting us directly.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

Delivery and freight providers
Website hosting providers
IT service providers
Customer relationship management (CRM) platforms
Marketing and email service providers
Professional advisers such as accountants or legal advisers
Government authorities where required by law

These providers are only given access to information necessary to perform their services and are expected to protect your information.

6. Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

While we implement appropriate security measures, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

8. Accessing or Updating Your Information

You may request access to the personal information we hold about you or request that incorrect information be corrected.

To do so, please contact us using the details below.

9. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or website functionality.

The most current version will always be available on this page, with the effective date shown at the top.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Tarosa Stairs

Email: nick@tarosastairs.com.au

Phone: (03) 9761 5099

Website: www.tarosastairs.com.au